Scholarship Operations Specialist

INCCRRA (Illinois Network Child Care Resource and Referral Agency) is excited to be able to add to our team! Our vision is to provide quality care and education that creates a lifetime of equitable opportunities for all children. INCCRRA is excited to offer hybrid positions.

SUMMARY

Enter all applications and corresponding data into DTP. Scan documents into Contentverse and upload into DTP. Responsible for communication with applicants via phone and email. Provide key support to team members. Monitor and close pending applications.

At INCCRRA we offer a teamwork environment with great benefits.

Some of those great benefits include:

• Competitive employee wages
• Medical/Dental/Vision/Life/Disability/Competitive 403(b) + Match
• Paid time off summary:
• 13 days of PTO & 12 sick days within first full year of employment.
• 40 hours of PLFA workers act time every calendar year in addition to your accrued time.
• 10 paid holidays off per year as well as employee birthday off.
• Tuition Reimbursement up to $2,500 per fiscal year.
  • An additional $1,000 per fiscal year offered for employees wanting to learn a new language
• Healthy work-life balance with flexible work hours.
• Hybrid work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter and attach new scholarship applications into DTP.
• Add classes into DTP and email authorizations to appropriate parties.
• Run report of pending applications, closing applications not meeting deadlines, and sending ineligible emails.
• Run report of pending applications and send reminder emails for missing required documents.
• Answer phone calls related to Gateways Scholarship. Enters grades of completed coursework into DTP.
• Perform other job-related duties as assigned.

SUPERVISORY DUTIES

No supervisory responsibilities or duties.

SUPERVISION RECEIVED

Supervision more than once per day and daily with very little or moderate deviation from a set "routine"

Give an example of when and how this job may be required to develop alternative methods or variations in approaches to deal with unusual circumstances in the work.

• There are times during the year, usually depending on the caseload, that duties may be paused to concentrate maximum efforts to ensure deliverables/outcomes are met.
• Example: A surge of applications may require the department to break from normal processes to help ensure timely processing.

EDUCATION and/or EXPERIENCE

• Completion of 4-years of high school, or equivalent, plus some additional specialized training or over 3 months up to including 12 months.
• Requires flexibility, autonomy, initiative, intuitiveness, strong verbal/written communication skills, and strong customer service skills.
• Ability to multi-task.

EQUIPMENT/SOFTWARE REQUIRED

Operating systems include/but not limited to: Communication systems such as regular use of Email, Phone, Microsoft Teams, scanners, Microsoft Office software; Specific training on INCCRRA's Data Tracking Program

LANGUAGE SKILLS

Must be able to speak, read, and write English fluently. Any additional language skills are a plus.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee will work a telework (hybrid) schedule and will work a set number of days in a designated physical office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office environment has moderate temperature and noise levels.

Current Openings for Scholarship Operations Specialist Jobs at IL Network of Child Care Resource and Referral Agencies